Documentation
Warranty &
Returns Policy
We stand behind every product we make. Find full warranty terms, coverage details, and our 60-day return policy below.
Last updated: May 22, 2026Warranty Summary
| Product | Frame / Structure | Electronics | Cover / Housing | Use Type |
|---|---|---|---|---|
| Aura Lounge | N/A | 2 Years | 1 Year | Home Use Only |
| Sensory Lounge X1 | 5 Years | 2 Years | 1 Year | Home & Commercial |
| Atom Light | N/A | 2 Years | 1 Year | Home & Commercial |
Aura Lounge
Home Use OnlyDesigned and warranted exclusively for personal, residential home use. Not intended for commercial, professional, rental, or high-traffic environments.
What's Covered
- Defective components due to manufacturing or material faults
- Repair or replacement at our option
Not Covered
- Commercial, institutional, or multi-user use (voids warranty)
- Normal wear and tear
- Shipping damage after delivery, misuse, or accidents
- Improper installation or unsuitable environmental conditions
- Unauthorized repairs or modifications
Sensory Lounge X1
Home & Commercial UseBuilt for both personal home use and professional environments including wellness centers, spas, and clinics.
Commercial Use Note
- Engineered for higher usage — maintain with proper cleaning routines
- Extremely heavy daily use should be managed with a maintenance schedule
Atom Light
Home & Commercial UseSuitable for both residential and professional environments. Designed for regular professional use.
Commercial Use Note
- Proper ventilation and regular cleaning maximise lifespan in high-volume settings
- Gradual LED degradation over time is considered normal wear and tear
General Exclusions — All Products
- Normal wear and tear (including gradual LED degradation)
- Damage caused by shipping after initial delivery
- Misuse, abuse, negligence, or accidents
- Unauthorized modifications or non-genuine parts
- Exposure to extreme conditions — water, heat, dust, impact
- Cosmetic damage that does not affect performance
60 Day Returns Policy
Once you receive your order, if for any reason you want to return any item(s) from your order, you may return the item(s) back to us in the original packaging for a refund.
The collection will be arranged by us to collect the item(s) from the original delivery address within 10 business days of the Return Merchandise Authorization (RMA) request.
Sale or promotional items that were free and/or included free shipping, upon return of these item(s) the initial delivery shipping cost will be deducted at a cost of no greater than the flat rate delivery fee advertised on the product page, plus the return shipping cost will also be deducted.
The return shipping cost is dependent on location, weight, size of the product(s), and any special requirements, therefore, the return shipping cost may be greater or lesser than the flat rate shipping fee Sage Space Technologies charges for the initial delivery.
Sage Space Technologies does Not dictate or control the return
Request an RMA via email at support@sagespacetechnologies.com
We arrange collection where possible
Refund processed after inspection of returned item
Non-Returnable Items
- Digital products
- Refurbished / ex-demo units
- Products purchased through third-party sellers
For promotional bundles or free shipping items, original shipping costs may be deducted from the refund.
How to Make a Warranty Claim
Contact our support team with the following:
- Your order number
- Proof of purchase
- Clear photos or videos of the issue
Our support team is ready to help with any warranty or returns inquiry.