WARRANTY & RETURNS POLICY

We stand behind every product we make.
Find full warranty terms, coverage details, and our 60-day return policy below.
LAST UPDATED: September 18, 2026

WARRANTY SUMMARY

PRODUCT FRAME /
STRUCTURE		 ELECTRONICS COVER /
HOUSING		 USE TYPE
Aura Lounge N/A 2 Years 1 Year Home Use Only
Sensory Lounge X1 5 Years 2 Years 1 Year Home & Commercial
Atom Light N/A 2 Years 1 Year Home & Commercial
Nova/Nebula Diffuser N/A 12 Months 12 Months Home/Commercial
Essential Oil Blends N/A N/A N/A Consumable —no hardware warranty
RESTORE /REWIRE Supplements N/A N/A N/A Consumable —no hardware warranty

Aura Lounge

Home Use Only

Electronics 2 YearsCover 1 Year

Designed for personal residential use only. Not intended for commercial, professional, rental, or high-traffic environments.

What's Covered

  • Manufacturing & material defects
  • Electronic component failures
  • Silicone cover manufacturing defects

Not Covered

  • Commercial or multi-user use (voids warranty)
  • Normal wear and tear
  • Improper installation or environmental conditions
  • Unauthorized repairs or modifications
  • Silicone cover damage from improper cleaning
Aura Lounge

Sensory Lounge X1

Home & Commercial Use

Frame 5 YearsElectronics 2 YearsSilicone Cover 1 Year

Built for both personal home use and professional environments including wellness centers, spas, and clinics.

Commercial Use Note

  • Engineered for higher usage — maintain with proper cleaning routines
  • Extremely heavy daily use should be managed with a maintenance schedule

What's Covered

  • Manufacturing & material defects
  • Electronic component failures
  • Silicone cover manufacturing defects
  • Frame structural integrity

Not Covered

  • Normal wear and tear
  • Improper installation or environmental conditions
  • Unauthorized repairs or modifications
  • Silicone cover damage from improper cleaning
Sensory Lounge X1

Atom Light

Home & Commercial Use

LED / Light Engine 2 YearsElectronics & Controls 2 YearsHousing & Stand 1 Year

Suitable for both residential and professional environments. Designed for regular professional use.

Commercial Use Note

  • Proper ventilation and regular cleaning maximise lifespan in high-volume settings
  • Gradual LED degradation over time is considered normal wear and tear

What's Covered

  • Manufacturing & material defects
  • Electronic component failures
  • LED & light engine defects
  • Housing & stand manufacturing defects

Not Covered

  • Normal wear and tear
  • Improper installation or environmental conditions
  • Unauthorized repairs or modifications
  • Gradual LED degradation over time
Atom Light

Nebula & Nova Diffusers

Home & Studio Use

Electronics & Nebulizer 12 MonthsHousing 12 Months

Our cold-air nebulizing diffusers are covered by a 12-month manufacturer’s warranty
against defects in materials and workmanship, alongside our standard 60-day money-back
guarantee.

What's Covered

  • Defects in the nebulizer motor, electronics, or housing due to manufacturing or material faults
  • Repair or replacement at our option

Not Covered

  • Clogging or performance issues caused by using oils with carrier oils, additives, or synthetic fragrance (only pure essential oils are recommended)
  • Normal wear and tear
  • Damage from misuse, drops, or exposure to liquids beyond intended use
  • Unauthorized repairs or modifications
Nebula & Nova Diffusers

Essential Oil Blends

Consumable Product — 7-Day Returns

Essential oils are a consumable good and are not covered by a hardware warranty. Because
product integrity can’t be verified once a bottle is opened, returns are accepted only on
unopened, unused bottles

Return Conditions

  • Must be requested within 7 days of delivery
  • Bottle must be unopened and in original condition
  • Contact our team with your order number to initiate a return

Not Covered / Not Returnable

  • Opened or used bottles
  • Damage from use with heat-based or ultrasonic diffusers, or from mixing with carrier oils or additives
Essential Oil Blends

RESTORE & REWIRE Supplements

Consumable Product — 7-Day Returns

Our supplement formulas are consumable goods and, like the essential oils, are not covered by a hardware warranty. Returns are accepted only on unopened bottles within 7 days of delivery.

Return Conditions

  • Must be requested within 7 days of delivery
  • Bottle must be unopened and in original condition
  • Contact our team with your order number to initiate a return

Not Covered / Not Returnable

  • Opened or used bottles
  • Damage from use with heat-based or ultrasonic diffusers, or from mixing with carrier oils or additives
RESTORE & REWIRE Supplements

General Exclusions
— All Hardware Products

(Aura Lounge, Sensory Lounge X1, Atom Light, Nebula, Nova)

  • Normal wear and tear (including gradual LED degradation)
  • Damage caused by shipping after initial delivery
  • Misuse, abuse, negligence, or accidents
  • Unauthorized modifications or non-genuine parts
  • Exposure to extreme conditions — water, heat, dust, impact
  • Cosmetic damage that does not affect performance
Repaired or replaced items carry the remaining original warranty or 90 days, whichever is longer. We cover standard return shipping for warranty repairs within the USA. International customers are responsible for shipping costs.

60-Day Returns Policy
— Hardware (Lounges, Light, Diffusers)

Once you receive your order, if for any reason you want to return any item(s) from your order, you may return the item(s) back to us in the original packaging for a refund.

Collection & Logistics

Collection & Logistics

The collection will be arranged by us to collect the item(s) from the original delivery address within 10 business days of the Return Merchandise Authorization (RMA) request.

Sale & Promotional Items

Sale & Promotional Items

Sale or promotional items that were free and/or included free shipping, upon return of these item(s) the initial delivery shipping cost will be deducted at a cost of no greater than the flat rate delivery fee advertised on the product page, plus the return shipping cost will also be deducted.

Return Shipping Costs

Return Shipping Costs

The return shipping cost is dependent on location, weight, size of the product(s), and any special requirements, therefore, the return shipping cost may be greater or lesser than the flat rate shipping fee Sage Space Technologies charges for the initial delivery.

Sage Space Technologies does not dictate or control the return shipping charges and we do not charge a return or restock fee.

Return Conditions

Timeframes

Timeframes

  • You must notify us of your intention to return the item(s) within 60 days of the delivery of the item(s).
  • The returned item(s) are received by us within 30 days from the RMA being approved.
Item & Packaging Condition

Item & Packaging Condition

  • All item(s) are returned to us in 'as new' condition with all the original internal and external packaging, included accessories, and manuals complete and intact. Any damaged, worn, and/or missing item(s) will be charged at their sale value.
  • Alternative packaging is Not acceptable due to the high risk of damage during transit and significantly reduced resale value.
  • The item(s) are securely packed for return shipping to ensure that the item(s) and packaging are received back by us in a re-saleable condition.
Labeling & Writing

Labeling & Writing

  • There must be nothing stuck or written on the item(s) itself or its inner packaging.
  • Please only write or affix postage labels to the outer packaging.
Shipping Liability & Refunds

Shipping Liability & Refunds

  • If damage or loss occurs during transit and sufficient pictures/video proof of condition were not provided by the customer, the courier may refuse any claim for the loss or damage, therefore, this will be charged and deducted from the refund total.
  • Once we have received and fully inspected the goods for their condition and suitability for re-sale, customer payment will then be refunded to the original payment source within 30 days of receipt at our warehouse.
Return Conditions

To return an item to us for your money back

Once you receive your order, if for any reason you want to return any item(s) from your order, you may return the item(s) back to us in the original packaging for a refund.

01

Send an email stating your order number and the item(s) you wish to return within the 60-day period from the date of delivery.

02

Our Customer Service Department will then issue you all RMA details and advise you of the return procedure.

03

Inform us of any damage to the machine and any missing/damaged/lost accessories.

04

We will require multiple pictures and/or a video of all item(s) including accessories and packaging for our records in case of damage/loss during transit.

7-Day Returns Policy — Consumables (Oils, Supplements)

Essential oils and supplements follow a separate, shorter return window due to their consumable nature:

  • Return must be requested within 7 days of delivery
  • Item must be unopened, unused, and in original packaging
  • Contact ✉ support@sagespacetechnologies.com with your order number to begin the process
  • Refund issued after inspection, minus original shipping if the order included a free-shipping promotion
7-Day Returns Policy — Consumables (Oils, Supplements)

Damaged or Faulty Items

All items are sold with a Manufacturer's Warranty that ensures what you ordered is received by you in good working order and can be used as intended by the manufacturer and is free from manufacturing defects.

01

Request an RMA via email at support@sagespacetechnologies.com

02

We arrange collection where possible

03

Refund processed after inspection of returned item

Non-Returnable Items (All Categories)

Digital products

Digital products

Refurbished / ex-demo units

Refurbished / ex-demo units

Products purchased through third-party sellers

Products purchased through third-party sellers

Opened essential oil bottles or supplement bottles

Opened essential oil bottles or supplement bottles

How to make a warranty claim

How to make a warranty claim

Contact our support team with the following:

  • Your order number
  • Proof of purchase
  • Clear photos or videos of the issue

Have a Question?

Our support team is ready to help with any warranty or returns inquiry.

Contact Us